Employee Relations Operations Process Manager
Apple
Operations
Cupertino, CA, USA
Posted on Jan 10, 2025
Summary
Posted:
Weekly Hours: 40
Role Number:200585607
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. We believe including everyone and providing an inclusive environment is necessary to embody our values, and deliver products that serve everyone.
Description
Apple is seeking an experienced Employee Relations (ER) Operations Process Manager with a strong background in managing sensitive ER processes. This role requires expertise in ER process execution, complex documentation, data management, and the ability to meet deadlines with precision and efficiency. In this role, you will be responsible for managing sensitive and complex operational activities related sensitive employee relations processes. You will be the primary point of contact for US process execution and be a partner to the Employee Relations Business Partner (ERBP) and People Business Partner (PBP) teams. You’ll also lead and be a key member of various continuous improvements processes across employee relations.
Minimum Qualifications
- 7+ years of deep expertise in employee relations and human resources processes, confident in managing complex legally impacting administration, documentation and data management.
- Extensive experience in managing processes and related legal and regulatory requirements.
- Strong presentation skills and experience with applications such as Keynote or Powerpoint
- Highly analytical with a strong proficiency in Excel reporting.
- Executive reporting skills and the ability to use data to highlight and influence.
- Knowledge of US Employment law and ER Processes.
- Bachelor’s degree or equivalent education.
Key Qualifications
Preferred Qualifications
- Ability to navigate ambiguity in a high-stakes, fast-moving environment with efficiency, discretion, integrity, and confidentiality.
- Ability to foster strong partnerships by actively building trust, promoting open communication, and collaborating effectively to create mutual value and ensure long-term success for all stakeholders.
- Comfortable serving as a key point of contact and providing subject matter expertise to both internal teams and external stakeholders.
- Extraordinary communication and time-management skills with a demonstrated ability to foster positive relationships with people in different disciplines and at different levels.
- Result orientated and comfortable with ambiguity. Navigating and pivoting in an ever-changing environment does not disrupt you and your goals.
- Exceptional organizational skills with a proven ability to prioritize and manage multiple tasks and projects simultaneously.
- Demonstrate exceptional attention to detail across all aspects of work, ensuring accuracy, consistency, and thoroughness in every task.
- Ensure proper documentation, compliance with legal requirements, and maintenance of process and support materials.
- Experience supporting transformation of Employee relations processes, ensuring smooth adoption of new technologies, tools, or workflows.
- Experience leading ER /HR operational projects and working in a People / Employee Relations global team.
- Experience in project management, leading change and implementing solutions.
- Strong knowledge of People-centered technologies such as ServiceNow CRM and WorkDay.
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.