Engineering Project Manager (SAP Techno-functional Support Delivery Lead), IS&T Enterprise Systems
Apple
Customer Service, Operations
Sunnyvale, CA, USA
Posted on Jan 8, 2025
Summary
Posted:
Role Number:200585077
At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly! A job at Apple is unlike any you’ve ever had. Be inspired and be challenged. Bring passion and dedication to the job, and there is no telling what can be accomplished! We are looking for a SAP techno-functional lead (SD Functional + ABAP) lead who has the drive, passion, knowledge, experience and the aptitude to be part of the global SAP production support team, that supports some of the biggest SAP systems in the world. We look forward to your help with driving day to day operation, driving operational excellence, ensuring vendor delivery and accountability, guiding the vendor team, collaborating with other supporting teams, building business relationships, handling business issues & system crises, communicating with relevant partners, driving continuous improvement and leading special system activities.
Description
TECHNICAL Be responsible to oversee multiple work streams and address projects & support issues within a dynamic environment with talented team members Institutionalize best practices we use for application development to ensure consistent delivery of quality architecture, solutions with high performance and scalability Keep up-to date on the newest technology solutions in market to generate innovative ideas to tackle business challenges SD FUNCTIONAL Contribute towards delivering production support for system functionality related to SD module Engage & drive critical production system and business issues POC for business engagement Hold the vendor team accountable for delivery and operational excellence Track key metrics and ensure alignment to SLA Hands-on engagement in resolving issues and provide guidance to the vendor team to improve turn around time Influence process improvements to enhance support delivery Communicate clearly with various teams we work alongside during issue management, provide management updates and drive post-mortem for issues Work as part of a global support team Drive continuous improvement of system using the latest SAP solutions Drive solution for root cause analysis targeting reduction of Production incidents Monitor system health to support day to day business operations Engage during special system events to ensure smooth system operation Deliver solutions for application enhancements and manage the delivery on schedule and budget Work collaboratively with supporting teams to resolve issues and deliver solutions in a timely manner Understand the solution governance guidelines and ensure consistency Participate in various system activities like annual upgrade cut-over, disaster recovery drill etc
Minimum Qualifications
- SAP development experience
- SAP Functional SD experience
- Experience and understanding of SAP S/4 HANA frameworks
- Bachelor’s degree or equivalent work experience
Key Qualifications
Preferred Qualifications
- TECHNICAL
- - 6+ plus years of SAP development experience in SAP ABAP RICEFW objects, OData/SOAP web services, HANA stored procedures, Restful ABAP programming, Fiori, UI5, side-by-side extensibility and other SAP modern technologies
- - 3+ plus years of experience working in the role of a technical architect recommending optimal, secure and highly scalable solutions in SAP S/4 HANA on-premise and SAP BTP systems
- - Experience and understanding of SAP S/4 HANA frameworks, tools, data models and SAP BTP services spanning across different SAP modules mainly SD
- - Problem-solving and critical thinking skills to breakdown sophisticated business requirements into SAP solutions applying the latest SAP technologies with detailed FIT/GAP analysis
- - Experienced in designing and proposing scalable and robust SAP architecture options that align with business requirements and industry standards
- - Hands-on development experience of Proof-of-Concepts to help in informed decision-making of optimal SAP system designs and architecture
- - Experienced in integrating SAP systems with third-party systems, applications and external data sources using different middleware technologies
- Bachelor’s degree in Computer Science, Management Information Systems or equivalent work experience
- SD FUNCTIONAL
- 5+ yrs of broader hands-on work experience across various functions within SAP SD module
- Experience in SAP SD having led projects or implemented solutions
- Good understanding of integration between SAP SD and FI, MM modules
- Production support experience working in a 24 X 7 support model, handling vendor performance, delivering to SLA, reporting metrics, continuous improvement
- Experience in partnering with vendor teams both onsite and offshore
- Innovative, highly motivated with the ability to learn quickly
- Excellent verbal and written communication skills across all levels of the organization
- Experience in scaling and ensuring stability of SD solutions to meet high volume processing
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.