NSO Program Manager
Apple
Operations
Cupertino, CA, USA
Posted on Dec 24, 2024
Summary
Posted:
Role Number:200584741
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work and to each other. Learning from our people here means we're learning from the best! The RDM team create and care for Apple Stores that look, feel, and function as beautifully as our products. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Global NSO and Remodel program manager, as a part of the Real Estate, Design, Merchandising (RDM) team, will be involved with identifying, leading and implementing the processes and solutions as they relate to retail store programs, rollouts, and other fleet-wide initiatives. In this role you will play a critical part in implementing strategies, bringing teams together and creating processes that enable each program to come to life. Our team is responsible for managing and driving multiple programs such as new display implementation, rolling out global retrofits to our fleet, and other global programs and initiatives that support our retail stores.
Description
The successful candidate will be able to work independently and as part of a larger cross-functional team, while demonstrating excellent interpersonal skills and ability to effectively interact and influence all levels in the organization. In this position you will: -Lead assigned programs from inception to completion, including intake, due diligence, holding core team meetings, developing a program plan of record, ensuring successful implementation in the stores. -Assess and analyze program opportunities to drive improvements and influence change from a process, cost and quality perspective -Champion and develop collaborative relationships with corporate partners, field teams and vendors globally to ensure delivery of the best possible experience for Apple Retail customers -Maintain an intimate knowledge of all aspects of Apple Retail stores in an effort to identify and support business needs -Be persistent in accomplishing program objectives despite obstacles and setbacks
Minimum Qualifications
- Proficient in Excel
- Proficient in written and spoken English
- 5 years prior retail leadership experience and/ or 5 years of project management experience
Key Qualifications
Preferred Qualifications
- Self motivated with strong communication and presentation skills
- Looks towards the broadest possible view of an issue and is able to provide a varied perspective on a variety of subjects
- Ability to seamlessly drive decisions through consensus and to inspire change
- Adaptable and open working style with ability to establish trust and credibility quickly with both field and corporate partners
- Experienced in balancing multiple priorities, business partners and work streams across various geographies and business groups
- Strong project/program management skills including establishing strategy, goals, execution and reporting
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.