Manager, AMR Retail Operations
Apple
Operations
Austin, TX, USA
Posted on Dec 15, 2024
Summary
Posted:
Role Number:200582745
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work! We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. Do you have strong program management skills, a deep understanding of technology and operations, a track record of delivering significant cross-functional innovations, and building, developing, and retaining diverse teams? Get ready to join a committed team that works diligently to elevate retail store experiences for our teams, our customers, and Apple! We are seeking an AMR Retail Operations Manager to be a collaborative partner within Global Retail Support to define, design, and deliver programs, strategies, communications, and measurable results for Genius Bar, Today at Apple, and Training operations programs.
Description
In this role, you will be responsible for leading the team that develops strategies, enables team excellence, and drives business performance across the Genius Bar, Today at Apple, and Training operations at Apple’s Retail stores. You will lead and influence the store team and customer journey end to end, including the development of tools and metrics. You will work collaboratively across Retail’s leadership team to support all of Apple’s priorities. - Drive and influence operational strategy and store performance across retail locations. Collaborate cross-functionally across regions to ensure consistency. - Create and maintain key partnerships with retail store and market leadership. - Turn store feedback into problem statements and subsequent actions that optimize strategies, get results, and support Apple’s key initiatives. - Manage complex global projects to major timeline turning points and lead significant organizational change. - Role model inclusive leadership behaviors and build, develop, and retain diverse teams.
Minimum Qualifications
- 10+ years experience in retail operations or operations project management, people strategy, and/or product management.
- 5+ years of people management experience, including building and developing teams that achieve excellence by combining unique backgrounds and perspectives focused on a common goal.
- 1+ years of Project Management experience in a corporate setting, leading cross-functional business transformation projects from vision to execution and iteration that require collaboration and alignment with senior leadership across multiple organizations.
Key Qualifications
Preferred Qualifications
- Strong data analysis skills with the ability to transition analysis into measurable projects and results.
- Passion for moving beyond traditional ways of doing things, pushing past the status quo to achieve excellent results.
- Functional knowledge of workforce management practices and systems.
- Technical, educational/learning, or marketing team leadership experience preferred.
- Proficient in Excel/Numbers, Pages, and Keynote applications; enthusiastic Mac OS, iOS and Apple hardware user.
- A self-starter who possesses outstanding time management and presentation skills.
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.