Americas Reseller Operations Business Analyst Manager
Apple
IT, Operations
Austin, TX, USA
Posted on Dec 4, 2024
Summary
Posted:
Weekly Hours: 40
Role Number:200577338
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Premier operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers. The Americas Reseller Operations team at Apple is looking for a dynamic and motivated candidate for the role of the RO Business Analyst Manager. This management role is an opportunity for an ambitious individual to utilize his or her eye for business, drive infrastructure strategy and implementation, and apply analytical abilities to lead a team focused on delivering creative, valuable insights and solutions to the Americas Reseller Operations team at Apple. In this role, you will lead a team focused on driving business analytics and building and actualizing a portfolio of cross-functional programs and projects. You will identify and lead process/system improvement opportunities inside Reseller Operations and build the case for larger global projects.
Description
TAmericas Reseller Operations Business Analyst Manager is responsible for: -Lead team of key analysts of product demand data from reseller partners -Become an authority on supply chain KPIs and complexities to optimize Reseller Operations -Drive critical run-the-business alignment discussions and planning (e.g., weekly product reviews and quarter-end management syncs) with cross-functional partners such as SDM, WWRO and CSAM teams - Provide data-driven models and analyze data to drive the business and make key business decisions - Aggregate key channel insights across the Americas region and dedicatedly influence business decisions to optimize sell-through - Play a leadership role in the standardization of account deliverables - Create a performance management system to integrate with the organizational scorecard - Partner closely across all reseller channels on key initiatives and reporting requirements - Participate in cross-functional teams to take capital projects from concept phase to implementation - Identify process improvement opportunities as supported by data analysis - Create the appropriate measurement framework to drive corrective action and improve customer experience will be a measure of success for this role - Lead and/or participate in cross-functional teams to address business or systems issues - Drive alignment of systems, tools, processes and org structures across regions (Worldwide teams, EMEIA and APAC) - Occasional travel required
Minimum Qualifications
- College degree with minimum 5-7 years of relevant Operations experience
- 3-5 years management experience required.
Key Qualifications
Preferred Qualifications
- MBA preferred
- 1-2 years of team management experience preferred, but not required
- Experience in driving large scale programs and putting measurement systems in place
- Proven data-driven decision-making skills
- Ability to think in an unexpected way and influence peers with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations
- Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources
- Excellent presentation abilities
- Shown process improvement skills including Six-Sigma or BPI experience is a plus with natural curiosity and desire to understand how things work
- Advanced Excel skills including use of macros
- Excellent listening, verbal, and written communication skills
- Detail-oriented and self-motivated; able to function effectively when working independently or in a team
- Ability to operate in a fast paced, fast-paced environment
- Ability to maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
- Strong executive presence; comfortable with providing key deliverables and updates across all levels of management
- Aptitude for synthesizing quantitative and qualitative data
- Ability to think strategically and execute on operational strategies to make conclusive and measurable improvement
- Core functional skills: Program Management, Operations, Supply Chain, Logistics, Sales Support, Business Process Mapping; candidates with Resellers/Telco, Supply/Demand Planning and Logistics experience will be well regarded
- Passion and drive with phenomenal sense of urgency; we are looking for someone with tremendous self-belief, motivation and drive to be successful as a leader in the shortest possible time; excellence should be a habit for the successful candidate
- Ability to make key decisions and deliver results under extremely tight and stressful timelines; deal with an immense degree of ambiguity; create in an unstructured environment; multi-task; drive end-to-end customer focus; think creatively to solve problems
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.