AppleCare Product Ops, Strategic Partner Manager (Mobile Protection, Insurance Partner Management exp.)
Apple
Product, Operations
Sunnyvale, CA, USA
Posted on Oct 30, 2024
Summary
Posted:
Weekly Hours: 40
Role Number:200563608
Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. We seek an individual experienced in insurance partner management to drive customer-facing initiatives of our AppleCare Product Operations team. You'll need to be organized and proactive to the challenges of a fast-paced environment with the ability to handle ambiguity and build structure. You will work on developing and defining new insurance offerings and ways to bring them to market in a way that is distinctly Apple. You will be responsible for leading the planning, development, implementation, and performance measurement of your programs with strategic insurance providers. You will closely work with product, procurement, legal, and finance teams on defining a statement of work for prospective insurance partners, validating operating assumptions, and weighing in on selection criteria. Once an insurance partner has been selected, you will oversee partner onboarding, system integration activities, and define success metrics to ensure they are execution-ready for launch. Post-launch, you will oversee operational execution and conduct quarterly business reviews with them to assess past performance and align on future expectations. We feature a collaborative environment with creative, hard-working people and groundbreaking technologies. Do you have a strong account management background, with previous experience in the insurance / product development space with the shown ability to evaluate, analyze, prioritize, influence, and collaborate across all levels of the organization? Join us and make a difference!
Description
You will focus on innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences. In partnership with experts from functional areas across Apple, your key responsibilities are: - Identifying emerging trends in the insurance technology space - Building business cases and securing executive buy-in for new insurance offerings - Leading an RFQ/RFP process including statement of work, selection criteria, evaluation of operational capabilities and strategic fit - Establishing and maintaining commercial contractual agreements - Overseeing insurance partner onboarding including contract management, system access and integration, and key launch milestones. - Driving operational execution and performance management of the insurance partner including leading business reviews with senior levels of management in both organizations. - Identifying process improvements opportunities and work with internal cross functional teams as well as insurance partner teams to prioritize and deliver those improvements - Resolving compliance issues with support from internal teams and the insurance partner This job is very cross-functional and requires strong and effective communication to lead, empower and influence large teams with competing priorities.
Minimum Qualifications
- 5-7 years work experience in insurance or partner management
- Hands-on project management experience during all phases of the development cycle
- Excellent social and oral/written communication skills, with experience presenting to multiple teams and executive level partners
- BA/BS Required in Business, Finance or other quantitative field
Key Qualifications
Preferred Qualifications
- Passionate about providing an outstanding customer experience
- Experience in the consumer electronic insurance industry a plus
- Intellectual curiosity combined with a strong analytical ability and financial competence
- Understanding of consumer service/insurance products, POS - as well as customer-facing solutions, strong plus
- MBA
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.