Engineering Project Manager, Customer Systems
Apple
Customer Service, Operations
Austin, TX, USA
Posted on Oct 29, 2024
Summary
Posted:
Role Number:200565862
We at Apple build stuff to amaze our users with ultra fast thoughtfully designed and carefully crafted solutions. We are not just any team but a highly motivated fast paced and ever evolving closely knit team of individuals looking to get more to scale to new heights. We have a thing for individuals like yourself who don’t stop at mediocrity or don’t settle for anything less than perfect. Apple's Service Management and GCRM Services team is looking for an extraordinary Engineering Project Manager with deep understanding and genuine passion for running programs, building complex cross-functional products and components in Apple’s fast paced environment using top of the line cutting edge technologies. You will manage technology initiatives across Applications and Products in Service management and GCRM Services space to support worldwide service business. If you have high motivation and a genuine passion for solving complex problems through innovation and building critical cross functional products in an extremely fast paced and collaborative environment - this role is for you.
Description
Employ innovative techniques, working collaboratively with other team members and business stakeholders during the full lifecycle development process – including requirements analysis, design, development, deployment, testing and maintenance. Become the Product champion and manage Product evolution and define and own multi-year Product roadmap.
Minimum Qualifications
- 2+ years combined experience in engineering project and product management
- Solid understanding of software development methodologies (including agile and traditional waterfall)
- Excellent problem-solving and analytical skills
- Strong written and verbal communication skills as well as strong organizational skills
- Ability to juggle and complete multiple tasks
- Excellent leadership and influencing skills
Key Qualifications
Preferred Qualifications
- Experience working in a cross functional time-zone distributed team environment
- Proficient at managing multiple global efforts simultaneously
- Experience working with vendors and contractors
- Able to fit in well with a team, understand capabilities and priorities
- Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
- Engineering/ Technical background preferred
- Develop and execute work plans by leading scope, schedule, deliverables, and prioritization
- Actively and expertly collaborate with business and engineering teams on innovative solutions, requirements, scope, and project deliverables
- Proactively identify and communicate project issues and risks
- Prioritize issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management
- Prioritize team activities and drive resolution of issues across all areas of the project
- As an application Product owner, define product vision and align Business expectations
- Gain insight into Business direction and think through its impact on Product and drive changes
- Develop user empathy and be able to present metrics on existing feature usage to supplement/justify ask for new features
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.