Project Manager, User Acceptance Testing - Apple Store Online
Apple
Operations
Austin, TX, USA
Posted on Oct 24, 2024
Summary
Posted:
Role Number:200569225
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Our User Acceptance Testing (UAT) Project Management team ensures that our Online offerings work as designed, and deliver the magical experiences that we intend. This team understands our systems deeply, creates a test plan to evaluate our new offerings, and provides final quality signoff before they go live. If you’re the type of person where good enough isn’t, this is the role for you.
Description
As a UAT Project Manager, you will direct and drive medium to large-sized, global cross-functional UAT and have a direct impact on one of the world’s largest e-commerce sites. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We believe this role will place you in a highly-energized environment with some of the most hardworking, creative individuals in the industry. You will be inspired to share and continue building on your years of experience while providing extraordinary support to an amazing team! Typical responsibilities will include: - Developing deep subject matter expertise of E2E customer journeys, business processes, and impacted systems - Working with business and technical partners to understand the solutions we are building, and using this knowledge to define a test strategy that thoroughly evaluates functionality, usability, and reliability across a range of use cases. - Operating as a lead of an ASO functional track, or as the cross-functional lead of a larger UAT program. - You will manage, plan, and organize activities and tasks throughout UAT planning and execution. - Lead and collaborate with multiple UAT partner teams to connect the dots and stitch across them to drive success - Lead test resources required for successful execution of projects, and provide input to processes that drive continuous improvement aligned with industry best practices
Minimum Qualifications
- 4+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role
- UAT/QC/Quality experience within an e-commerce or contact center based organization (could be user experience/web front-end, transactional back-end, or contact center applications focused)
- Quality-focused, deeply technical, and displays analytical and problem solving skills.
- BA/BS degree in technical field, or 8+ years relevant professional experience
- Communicates with clarity, both written and verbally
Key Qualifications
Preferred Qualifications
- 7+ years of professional experience working in a User Acceptance Testing (UAT) Project Management role
- PMP or Project Manager Certifications a plus
- 5+ years of exposure to, and demonstrated capability of quickly understanding complex integrated systems.
- Possesses an understanding of the Software Development Lifecycle (SDLC).
- Sees around corners, identifies potential areas of concern, has a sense of urgency, and can rally teams to review and mitigate risk in a program.
- Demonstrated ability to establish relationships with partner teams and be seen as a trusted advisor and partner.
- Demonstrates good facilitation, negotiation, and conflict resolution skills.
- Exhibits a genuine passion for innovation shown through creative strategies and continuous process improvement.
- Experience with transactional commerce systems such as SAP (S4 preferred)
- Experienced with Test Automation capabilities, toolsets, scripting processes
- Communicates with clarity, both written and verbally.
- Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn, and demonstrates Apple’s values of inclusion and diversity in daily activities.
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.