AppleCare Service Support Program Manager
Apple
Customer Service, Operations
Sunnyvale, CA, USA
Posted on Oct 22, 2024
Summary
Posted:
Weekly Hours: 40
Role Number:200572941
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Engineering is looking for a versatile, seasoned, program manager who enjoys taking on tough challenges, handling complex engineering issues, and helping to develop serviceability for Apple products. This role demands a nimble mind, working across multiple product lines to ensure consistent standards, regulatory compliance, timelines adherence, and project prioritization. You will work closely with internal teams across engineering, product development, environmental, product operations, and broadly within the AppleCare space. If this challenge sounds like the perfect fit for your career, please read on!
Description
A program lead on this team will be responsible for aligning cross-functional teams and all of Service Engineering on program deliverables, schedules, and priorities to deliver all Service Manufacturing Processes. Determines and tracks engineering project goals. Makes project priority decisions with considerations for timeline, cost and resources. Owns the overall project timeline for all AppleCare engineering teams Drives and coordinates engineering teams to the overall schedule and ensures accurate hand off and coordination to our partners. Responsible for highlighting to management when there are schedule, resource, cost or alignment challenges. Utilizes internal tools for project consolidation executive summaries utilizing the individual team updates to create a summary for projects.
Minimum Qualifications
- Outstanding program/project manager with impeccable organizational skills and attention to details, with at least 7 years of experience.
- Demonstrated skills in project management tools, schedule development/management, and leadership experience.
- You possess strong technical intuition and understanding of basic engineering concepts with ability to grasp complex design and process problems
- Proven ability to work cross-functionally and relate to a myriad of technical partners.
- Highly effective communicator, using both in spoken and written forms; sharp interpersonal skills who understand how to communicate across varied audiences in a climate of debate.
- Sound executive presence with the strong ability to communicate at the senior leadership levels.
- HW EPM experience, launching products, and driving new product development cycles.
- B.S. in Engineering or Technical degree
Key Qualifications
Preferred Qualifications
- M.S. or PhD in Engineering or Technical degree with 7+ years of experience in a related field or industry.
- Experience in international and/or regional Product Safety, Environmental, EMC, and Regulatory standards/regulations, and/or government affairs are a big plus.
Education & Experience
Additional Requirements
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.