Engineering Project Manager(SAP Customer Engagement), IS&T Enterprise Systems
Apple
Customer Service, Operations
Austin, TX, USA
Posted on Jul 27, 2024
Summary
Posted:
Role Number:200559087
Apple is where individual imaginations gather together, committing to the values that lead to great work! Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that encourages the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something! At Apple, we build products that enrich the lives of millions of customers. Our SAP team is part of the global Information Systems & Technology (IS&T) organization. We build systems that support customer ordering, fulfillment and service of Apple products. We work with multiple Apple business functions including Retail, Operations, Finance and AppleCare.
Description
The successful candidate will work closely across regions with business and technical teams delivering complex projects in Apple’s fast-paced environment. The role includes responsibility for all aspects of a project including: Supporting the business during requirements definition to document the detailed needs of each project. Performing functional gap analysis and ensuring project scope is clearly defined. Collaborating on project plans, deliverables, dependencies and risks. Writing technical specifications and co-ordinating with technical teams on the development. Presenting the solution for design reviews and business playbacks. Supporting technical teams in designing and executing performance tests. Ensuring adequate test cycles are defined and executed to support production launch. Status reporting within the team and to management throughout the project lifecycle. Co-ordinating cutover and implementation activities across business and technical teams. Resolving production issues and managing scope changes.
Minimum Qualifications
- 10+ years experience implementing and enhancing SAP Sales and Distribution (SD) functionality
- Detail-oriented and able to deliver high quality SAP based solutions within scope and timeline
- Testing and debugging experience with SAP ABAP, Java or similar programming languages
- Experience with SAP iDoc integration, SD user exits and output management
- Knowledge of SAP enterprise structure, sales documents, deliveries, billing, pricing and customer communications.
Key Qualifications
Preferred Qualifications
- Bachelor/Masters in Computer Science, Engineering or equivalent is preferred
- Excellent verbal and written communication skills
- Project management experience working with global teams across time zones
- The ideal candidate would have experience with SAP variant configuration, S/4 HANA, cloud technologies, service management or SAP BTP.
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.