Engineering Project Manager (SAP Functional support and Upgrade Lead), Enterprise Systems
Apple
Customer Service, Operations
Austin, TX, USA
Posted on Jul 6, 2024
Summary
Posted:
Role Number:200558412
Apple is where individual imaginations gather together, committing to the values that lead to great work! Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that encourages the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. Apple’s Information Systems & Technology (IS&T) organization manages key business and technical infrastructure at Apple that influences how online orders are placed, overall customer experience with order, AppleCare service offering, Financial book closure and much more. We need a SAP support & upgrade lead who loves to get hands-on while driving day to day operational excellence and offering the highest service levels to our business partners and as a lead coordinates and manages annual SAP upgrades. Be part of a team that prides itself in keeping Apple business running, be part of our S/4 HANA journey, and have significant opportunities to make a difference!
Description
In this role you will have dual responsibility. You will be handling support delivery in a SAP functional area including leading a vendor team, driving SLA metrics, establishing relationship with business partners, drive system / process initiatives to improve efficiency and productivity. Identify trends for issues and implement solutions by performing root cause analysis. You will need to have a solid aptitude to solve support issues and experience to design and configure solutions in the functional area. As an upgrade lead be responsible for the planning, monitoring, driving efficiency and control of SAP upgrades. We are looking for a self-motivated, driven individual who is comfortable working in a global, fast-paced environment and has experience with agile method of working.
Minimum Qualifications
- 10+ years of SAP functional / implementation experience
- Expertise in one of the SAP modules like SD, MM, and FI
- Experience in managing and implementing multiple cycles of upgrades
Key Qualifications
Preferred Qualifications
- Strong aptitude to do hands-on to troubleshoot production support issues
- Excellent verbal and written communication skills across all levels of the organization
- Excellent problem-solving skills and the ability to drive issue resolution across teams
- Experience in partnering with vendor teams both onsite and offshore
- Self-motivated, detail-oriented, and sensitive to established schedules and scopes
- Ability to establish & manage relationships with various business stakeholders
- Ability to understand ABAP code to aid troubleshooting
- Hands on experience on S/4 HANA will be a significant plus
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.