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Engineering Program Manager, Financing & Retail Systems - Retail Engineering



Sunnyvale, CA, USA
Posted on Friday, June 28, 2024


Weekly Hours: 40
Role Number:200556976
Imagine what you could do here. At Apple, excellent ideas have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there’s no telling what you could accomplish. The people at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries! Apple is where individual creativities gather together, contributing to the values that lead to extraordinary work. Every new product we build, service we create, or Apple Store experience we deliver, is the result of us making each other's ideas stronger! The Financing & Retail Systems team is responsible for creating innovative software solutions used by our Retail team members, who are charged with delivering exceptional customer experiences in over 500 stores globally. Our goal is to deliver tools that improve and optimize store processes, reduce friction, and create room for our Retail team members to do their best work; creating personal and only-at-Apple experiences.


We are looking for an Engineering Project Manager to lead the charge in developing innovative software solutions that bolster our Retail Store teams. You'll orchestrate the planning, coordination, and execution of technology integrations and releases, directly influencing the exceptional customer experiences our Retail Store teams are known for. This person will be responsible for facilitating the development of new workflows and ongoing improvements of production applications. You will lead all aspects of multiple concurrent projects and features including scope, requirements, timelines, resource allocation tracking, stakeholder management, communications, and risk assessments. You will be critical to improving how Apple Retail features are conceived, built and implemented. Other Responsibilities Include: - Influencing and leading the delivery of business-critical features - Defining business and functional requirements for features, and tooling to support success metrics - Collaborating with Store Operations, Legal, Design, Trust & Safety, Marketing and other organizations inside Apple to deliver features

Minimum Qualifications

  • 5+ years technical program and/or project management experience involving iOS applications or equivalent experience leading Apple Retail as a team lead
  • Experience managing projects using project management software such as JIRA, or equivalent experience

Key Qualifications

Preferred Qualifications

  • Experience interacting with or using task management and software workflow systems such as JIRA
  • Excellent organization skills, acute attention to detail, ability to balance multiple tasks in a constantly evolving environment
  • Effective facilitation skills, fostering productive meetings and leading the team to generate solutions and make decisions in a timely manner throughout a project: requirements gathering, design reviews, cross-functional stakeholder meetings, reporting status and schedules
  • An extraordinary communicator at all levels of the organization with a knack for encouraging positive relationships with the ability to tailor communication style to multiple audiences
  • Naturally accountable, responsible, and self-motivated
  • Willingness to adapt in a highly demanding, team-oriented, and fast-paced environment with rapidly changing direction and new challenges
  • Bachelors and/or Master’s degree in relevant field, MBA a plus
  • Certifications relations to Agile Project Management

Education & Experience

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.