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Quality Engineer



Quality Assurance
Elk Grove, CA, USA
Posted on Wednesday, June 5, 2024


Role Number:200554082
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We’re the Support Programs Quality Assurance (SPQA) team, and our mission is to provide outstanding automated and manual testing for the tools and applications that enable AppleCare to deliver outstanding support to customers. SPQA is looking for a Quality Engineer to support testing and identifying issues of pre-release software. As a member of SPQA you will have a unique opportunity to drive the quality of applications and workflows used within AppleCare.


As a member of SPQA, you will play an important role ensuring AppleCare related applications and workflows meet quality standards during pre-release testing and post-release validations. Your ability to design and implement test plans, lead testing efforts, tackle issues, identify defects, and provide clear risk assessments to the project team is key to success in this role. You will have strong critical thinking skills, and value communication and collaboration as part of a global cross-functional team.

Minimum Qualifications

  • Deep knowledge in Contact Center tools and workflows
  • Previous experience with software QA including test planning, writing, and assessing and communicating risk based on issues identified
  • Knowledge and proficiency with QA methodologies
  • Strong focus on the customer experience
  • Skilled at analyzing complex or ambiguous issues
  • Creative problem solver
  • Curious and agile learner
  • Strong verbal and written communicator
  • Experience with utilizing, running and contributing to automation preferred
  • Some experience with coding required, knowledge with Python and Swift preferred
  • Bachelors degree or equivalent experience

Key Qualifications

Preferred Qualifications

  • Strong knowledge of coding with Python and Swift
  • Bachelors Degree

Education & Experience

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.