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Software Engineer, Developer Triage Tools



Software Engineering
Cupertino, CA, USA
Posted on Wednesday, June 5, 2024


Weekly Hours: 40
Role Number:200554334
As a software engineer on the Customer Feedback team, you will primarily be responsible for designing, developing, and maintaining software tools and pipelines that automate the triaging and processing of bug reports submitted by Apple’s internal teams and feedback submitted by customers. Your work is crucial towards ensuring the quality and performance of our products and the productivity of Apple’s development teams.


We’re a small team with a big footprint. Our mission is to provide cutting edge, reliable and easy to use infrastructure for ingesting, storing, processing and interacting with bug report data while keeping Apple’s users’ data private and secure. Our tools are used by thousands of engineers at Apple to quickly find the most meaningful insights from bug reports. We’re passionate about building highly reliable and performant tooling that Apple relies on. You will work on web applications, APIs, databases, and large scale data processing pipelines. You’ll tackle broad-context challenges, such as: - Expanding bug report processing pipelines with a focus on reliability and scalability - Surfacing new insights based on data collected from bug reports in user friendly experiences - Working with engineers across the company to understand new use cases and drive engagement across many organizations

Minimum Qualifications

  • 5+ years of professional software engineering experience
  • Development experience with Python, Django, and SQL databases or similar technologies
  • Good grasp of concurrent/asynchronous processing and large scale data pipelines
  • BS/MS in Computer Science or similar, or equivalent industry experience

Key Qualifications

Preferred Qualifications

  • Knowledge of cloud platforms, virtualization technologies, and service monitoring tools a plus
  • Communicate ideas clearly and ask insightful questions, with a positive and respectful attitude, to a diverse audience
  • Passionate about software quality, reliability, and the power of tooling

Education & Experience

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.