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RCC Retail Data Governance Analyst



Austin, TX, USA
Posted on Saturday, June 1, 2024


Weekly Hours: 40
Role Number:200551958
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for bringing everybody in. Retail Customer Care (RCC) focuses on providing an industry-leading, extraordinary experience to every interaction it engages in! The RCC Retail Data Governance Analyst role supports Retail Business in Core Data initiatives.


The primary goal is to ensure the business customer data is created with accuracy, validity and aligns to centrally managed records that are used by several downstream Apple business applications. You will be responsible for data initiatives that enable Retail Business. This includes data profiling, documenting data definitions, managing quality rules, and auditing for compliance. You will query and analyze data in large volume systems and sources to provide insight on operational performance and data quality. In addition, you will be resolving data issues (near real time) as they occur, that could have a negative impact on the business teams ability to effectively identify and support Apple’s customers. In order to be effective in this role, you would successfully partner with Apple’s Business teams, Channel partners and PS&T to resolve common data issues. In addition, you would perform at a fast pace and constantly evolving environment while providing consistent data analysis on non-compliance and effective resolution of data issues. Responsibilities include: - Ensure business records in Apple’s customer relationship management (CRM) solution meet Apple’s minimum quality standards. - Profile data tables to understand current data usage. - Define and document data definitions and quality rules per business requirements and industry standards. - Drive for data quality improvement through automation. - Administer data quality audits to measure compliance, identify trends, solve for and/or prevent on-boarding non-compliant data into Core Data Management (CDM) system. - Utilize core data management solutions such as CDM, Informatica Cloud Data Quality (CDQ), and Apple’s CRM to manage data quality and resolve data quality problems. - Prioritize and drive the resolution with extended team members of known data issues requiring manual review. - Collaborate with BPR and Partner Solutions & Technology (PS&T) to implement/improve upon quality controls. - Document data integration, migration and transformation requirements for capital projects, process changes, and reporting. - Drive data management awareness across organization. - Facilitate conversations with business collaborators on data definitions and quality. - Participate in data testing and validation.

Minimum Qualifications

Key Qualifications

  • Ability to implement scalable, standard processes and system automation
  • Solid understanding of relational database structures
  • Familiarity with core data management (CDM) solutions and data quality tools such as Informatica CDQ, Collibra, etc.
  • Define the characteristics of Core Data and understand approaches, difficulties, risk analysis, and mitigation for data mapping
  • Recognize the purpose of data governance by correlating business use cases and benefits
  • Strong data analysis skills along with experience in detailed analysis of source systems, data profiling, measures and critical metric definitions
  • Proficiency in SQL and experience with a data analytics platform, such as Snowflake
  • Advanced skills in Excel and BI tools, i.e. Tableau, Tableau Prep, FileMaker, etc.
  • Makes space to listen, learn, and amplify diverse perspectives and experiences
  • Actively seeks out opportunities to champion and celebrate inclusion and diversity

Preferred Qualifications

Education & Experience

Minimum 3-5 years experience and college degree preferred.

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.