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Engineering Program Manager, App Store Analytics - Apple Services Engineering (ASE)



Operations, Data Science
Seattle, WA, USA
Posted on Wednesday, May 22, 2024


Weekly Hours: 40
Role Number:200552327
The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV and Sports, Apple Music, Podcasts, and Books along with Cloud and Infrastructure Services platforms. They do it throughout the year on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Apple Services Engineering Program Managers partner with Engineers to build innovative end-to-end solutions. With Apple’s unique integration of hardware, software, and services, Engineers and Program Managers partner to get behind a single unified vision. This vision includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business, our App Store analytics team remains nimble, focused, and cross-functional, offering greater exposure to the array of opportunities. We’re a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love, while outpacing challenges that face a growing organization. A successful candidate will drive initiatives from ideation through launch and build out the vision into sustainable long-term programs and products. Strong PM fundamentals are a definite requirement, and we are looking for someone with a genuine passion and patience for solving complex and dynamic problems. If you have a growth mindset and the motivation to build critical products in a fast-paced environment - this role is for you!


Our program managers are responsible for shipping new features for the App Store analytics platform. We're looking for a technical program manager with a strong project management toolkit to deliver complex projects under demanding timelines. This is a hands-on position where the Technical Program Manager will be involved in requirements analysis, functional and technical design discussions, testing, proof-of-concept, privacy reviews, and more. This is not a task-based role; you will be responsible for the successful delivery of the end of end projects under demanding timelines. You will partner with cross-geo engineers, product, marketing, design, data scientist, legal, security, privacy to launch and operate features that surprise and delight our end-users.

Minimum Qualifications

Key Qualifications

  • 5+ years of proven technical program management experience in software development. Experience with Analytics or big data engineering is a bonus.
  • Ability to handle multiple simultaneous technical projects and partner with the community comprising of various engineering teams and their partners.
  • Ability to partner with multiple product and business stakeholders to prioritize and align on the roadmap.
  • Deep understanding of data segmentation for marketing.
  • Translate high-level business objectives into actionable programs with well-defined KPIs milestones and success criteria.
  • Strong facilitation skills to successfully drive a complex, cross-functional projects.
  • Ability to plan and maintain the cross-functional schedule for the program, establishing milestones, achievements, and work breakdowns.
  • Keen understanding of the stages of change management with the ability to plan for and navigate through large-scale changes.
  • Comfortable in ambiguous situations to strategize the best path forward based on known information and gain alignment from key stakeholders.
  • Effective planning, prioritization, and trade-off discussions to address conflicting priorities.
  • Proactively engage influence and empower stakeholders on critical decisions with timely data and meaningful analysis throughout the project lifecycle.
  • Ability to identify and understand the impact of potential risks and take the initiative to mitigate it.
  • Highly effective written and verbal communication skills with the ability to distill complex information to be easily digestible for a variety of audiences.
  • Has a “can-do” attitude in all situations no task is too big or too small to handle.
  • Strong technical aptitude and curiosity and thrives in mastering new tools or applications through self-study.
  • Deep understanding of the software development lifecycle and it's execution using both waterfall and agile project management methodologies.

Preferred Qualifications

Education & Experience

Information Systems, Computer Science or Engineering majors or relevant experience preferred

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.