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ServiceNow HRSD Product Manager



Austin, TX, USA
Posted on Tuesday, May 21, 2024


Weekly Hours: 40
Role Number:200551038
Join a dynamic team of HR professionals in the Apple People Services and Technology organization, focused on providing outstanding employee service using enterprise technology solutions. The People Product Management (PPM) team, a group with People Services and Technology, is looking for an experienced ServiceNow HRSD Product Manager to partner with our People teams to drive optimization through our enterprise technology solutions. The ideal candidate will have deep experience with ServiceNow HRSD and be self-directed, motivated, and comfortable working in a very fast-paced, hands-on environment. Flexibility and adaptability are key attributes needed for success. This role requires deep product expertise and experience with HR/People processes. Candidates must be willing to work at both a very detailed and strategic level. As a ServiceNow HRSD Product Manager, you will play a pivotal role in driving the strategic direction, development, and implementation of solutions within the ServiceNow HRSD module. Collaborating closely with collaborators and technical teams, you will assist in designing product solutions, defining requirements, and coordinating the execution and delivery of ServiceNow HRSD initiatives which enhance the Apple team member experience, streamline People processes, and support strategic goals. This individual uses their extensive knowledge of the ServiceNow HRSD product to drive roadmaps, art of the possible conversations, and helps to set vision and strategy to drive continual improvement and value.


- Work with the People organization as well as other members of the ServiceNow HRSD product team to define the product vision, strategy, and roadmap for HR service delivery within the ServiceNow platform, aligning with strategic People team goals and objectives. - Collaborate with partners, including business leaders, IS&T teams, and end-users, to gather and understand their requirements. - Translate business needs into product solutions - Assist in creating and maintaining a prioritized backlog of features, enhancements, and bug fixes based on business value and urgency. - Participate in sprint planning, backlog grooming, and sprint reviews in collaboration with development teams - Draft requirements and user stories, acceptance criteria, testing strategy and release plans - Collaborate with UX designers to ensure a seamless and engaging employee experience. - Stay informed about industry trends, emerging technologies, and ServiceNow platform updates related to HR service delivery, and find opportunities for innovation and enhancement. - Contribute towards continuous improvement of leading standard processes. - Influence decisions and facilitate change management through collaboration and leadership. - Maintain a level of constant and effective communication with managers, leaders, and subject matter authorities in a variety of business, functional and technology areas.

Minimum Qualifications

Key Qualifications

  • 5+ years of ServiceNow HRSD product management experience, particularly in HRSD modules such as Case and Knowledge Management, Employee Service Center, Employee Journeys, and Employee Document Management.
  • Experience delivering global, enterprise HR solutions that can scale
  • Experience evaluating solution options and formulating cases
  • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
  • Ability to use data and analysis to drive decision-making
  • Outstanding communication and facilitation skills
  • Experience presenting to senior leadership
  • Proven success in creating efficient business processes and willing to challenge the status quo
  • Demonstrated ability to complete multiple tasks in a fast-paced environment
  • Initiate change laterally across regions and organizations using influence skills
  • Thrives in ambiguous work environment

Preferred Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred

Additional Requirements

  • - Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
  • - Familiarity with HR analytics and reporting tools for measuring HR performance and employee satisfaction.
  • - Leadership and mentoring abilities.
  • - Ability to collaborate with team members in a virtual setting.
  • - ServiceNow Certified Implementation Specialist (CIS) – HRSD certification.
  • - Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.