Enterprise Technical Support Engineer
Apple
Summary
Description
Minimum Qualifications
Key Qualifications
- 1+ years experience as an AppleCare SPS Business and Education Advisor, AppleCare Deployment Program Specialist Advisor or equivalent experience required.
- iOS deployment with Apple Business Essentials and/or 3rd party Mobile Device Management understanding desired.
- Ability to collect information and engage in complex problems as well as willingness to work with team members asking and answering inquiries.
- Experience with integrating, aiding support for and troubleshooting Apple products in multifaceted environments.
- Experience using client and device management tools such as Mobile Device Management software and supporting and troubleshooting Microsoft and UNIX operating systems and directory services.
- Knowledge of UNIX command-line, scripting, backup/restore operations, network storage troubleshooting a plus.
- Self starter with excellent Enterprise level customer-facing interface skills along with excellent written and verbal communication.
- Senior-level department server administration experience is a plus.
Preferred Qualifications
Education & Experience
Additional Requirements
- Occasional (scheduled) domestic and international travel, after-hours, weekend, and on call duty rotation.
Pay & Benefits
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.