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AppleCare Technical Program Manager



IT, Operations
Sunnyvale, CA, USA
Posted on Thursday, May 9, 2024


Weekly Hours: 40
Role Number:200549485
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. In AppleCare, we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will be responsible for driving multi-functional diagnostic development projects. This individual will have to drive the overall schedule of diagnostic projects from conceptualization to design to execution to deployment. They will be responsible for recognizing and communicating multi-functional issues and risks. They will have to work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes or mitigations for software issues as well as present the potential issues and their impact to field technician workflows and other impacted teams. We are looking for a Technical Program Manager who will be responsible for working with a team of engineers to build highly scalable and available AppleCare Diagnostics tool set.


In this role, you will be partnering with AppleCare Readiness teams and Diagnostic architects to understand and lead software and systems changes needed to support new hardware and software projects. Drive project implementation plans for diagnostic feature development and complete those plans with multi-functional engineering teams. Lead design review discussions and track design achievements and success criteria for each milestone. Coordinate program reviews and status updates on top engineering issues to all levels of management including high-level executives. This role will also involve leading validation of AppleCare diagnostic projects for new hardware and software releases while ensuring close inter-team coordination and end-to-end collaboration on the work. Overall the responsibility will be to ensure all engineering and technical aspects of AppleCare diagnostic programs are delivered in a timely manner.

Minimum Qualifications

Key Qualifications

  • Software and Hardware Project management skills
  • Experience in coordinating complex software projects from design to release
  • Understanding of operating systems; (iOS, MacOS, iPadOS)
  • Detailed knowledge and understanding of product development processes
  • Negotiation and risk management skills
  • Strong written and verbal communication skill
  • Mechanical engineering experience is desired
  • Outstanding collaboration skills; standout colleague

Preferred Qualifications

Education & Experience

Degree in Computer Science, Electronics Engineering, Industrial Engineering, or related field and 3+ years of experience in related occupation.

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.