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Software Triage Engineer - tvOS Platform



Cupertino, CA, USA
Posted on Tuesday, April 30, 2024


Weekly Hours: 40
Role Number:200548640
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Home Platforms Software Team crafts solutions for the home, from building incredible movie experiences to building the ecosystem to allow Apple devices to work better together. We make software for Apple TV, HomePod, and iPhone that allows our users to have a ground-breaking listening experience anywhere in their house, to enjoy watching their favorite shows with spectacular Dolby Vision quality and Atmos surround, and to play the newest hit from Apple Arcade. Our engineers employ their talent and tools to write the code that makes these experiences possible. They work multi-functionally with teams across Apple to make a flawless experience. Join the team to see what else is possible!


This position involves a combination of technical troubleshooting, clear communication and meticulous organization skills. You will work to understand incoming bugs, reduce them to actionable steps, and assign them to appropriate engineers. We also need someone who is comfortable working in a fast-paced environment with constantly evolving priorities. Excellent communication skills are a must, because of the high level of interaction with the engineering teams, management, other organizations within Apple. The ideal candidate will be highly technical, meticulous with a genuine passion for diagnosing and triaging software issues.

Minimum Qualifications

Key Qualifications

  • Screen incoming bugs (understand, reproduce and regress) related to video apps
  • Understand software components owned by the various engineering teams
  • Capture debug information from bug reports
  • Use debugging tools to do an initial triage of bug reports
  • Identify potential trends in incoming bugs and escalate to multi-functional teams
  • Drive improvement of test coverage and new product features based on incoming bugs
  • Strong analytical and problem-solving skills
  • Experience in scripting languages such as Python is a plus

Preferred Qualifications

Education & Experience

- BS CS/CE/EE or equivalent experience

Additional Requirements

Pay & Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.