Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Supply Chain Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will support the business process owner for the clinical SAP solution in support of the clinical Order to Cash (OTC) functionality and the implementation of new functionality supporting projects and process improvement. This role interacts with multiple organizations to ensure system functionality for the ordering, shipment, proof of receipt, reconciliation and replenishment of clinical investigational product at clinical sites from Amgen and third-party depots.

Position responsibilities include:

• Support training of the clinical OTC process at Amgen to DSC and cross functional staff.
• Document all clinical customizations in tracker in support of S4 HANA readiness.
• Manage end-to-end process flow archive and ongoing workshops.
• Manage audit readiness playbooks.
• Support case justification for clinical enhancements.
• Interpret customer’s needs to identify potential opportunities for improvements. Generate Business Requirements (BRD) documents to initiate enhancements per the intake process.
• Act as change owner to support continuous improvement initiatives
• Support and/or lead enhancements. Develop project achievements, adhere to timelines, utilize project management tools such as Smartsheet, communicate issues, ensure issue resolution, and ensure change management for business end users.
• Act as primary tester for system enhancements and upgrades, which includes script authoring/approval, data preparation, test execution, defect resolution test approval.
• Monitor iDoc failures and determine root cause of issues. Work with business and/or IS team to implement corrective actions.
• Troubleshoot technical incidents with end users applying both internal resources and outside organizations such as External Trial Operations (ETO).
• Partner with IS to assist with the resolution of technical incidents utilizing the Integrated Service Management (ISM) application. Point of contact for application issues, incidents, and troubleshooting. Manage timely closure of incidents.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a go getter with these qualifications.

Basic Qualifications:

Doctorate degree

Or

Master’s degree and 2 years of SAP or IS system experience

Or

Bachelor’s degree and 4 years of SAP or IS system experience

Or

Associate’s degree and 8 years of SAP or IS system experience

Or

High school diploma / GED and 10 years of SAP or IS system experience

Preferred Qualifications:

• Experience with SAP Order to Cash functionality
• Experience with SAP Plan to Stock functionality
• Experience with SAP Staging Tables
• Experience with Clinical Investigational Product
• Experience with SAP Security
• Experience with Electronic Trial Operator systems and interfaces
• Experience with Logistics Service provider systems and interfaces
• Experience with data acquisition tools, such as Spotfire
• Experience with IS management tools, such as ServiceNow
• Experience with computerized system validation testing
• Experience with Project Management
• Experience with Quality systems and processes such as Change Control and Deviations

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Salary Range