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Senior Manager, Digital Customer Capabilities



Customer Service
London, UK · Oklahoma, USA · Ohio, USA · North Dakota, USA · North Carolina, USA · New York, USA · New Mexico, USA · New Jersey, USA · New Hampshire, USA · Nevada, USA · Nebraska, USA · Montana, USA · Missouri, USA · Mississippi, USA · Minnesota, USA · Michigan, USA · Massachusetts, USA · Maryland, USA · Maine, USA · Louisiana, USA · Kentucky, USA · Kansas, USA · Iowa, USA · Indiana, USA · Illinois, USA · Idaho, USA · Hawaii, USA · Georgia, USA · Florida, USA · Washington, DC, USA · Delaware, USA · Connecticut, USA · Colorado, USA · California, USA · Arkansas, USA · Arizona, USA · Alaska, USA · Alabama, USA · Wyoming, USA · Wisconsin, USA · West Virginia, USA · Washington, USA · Vermont, USA · Utah, USA · Texas, USA · Tennessee, USA · South Dakota, USA · South Carolina, USA · Rhode Island, USA · Puerto Rico · Pennsylvania, USA · Oregon, USA · Remote
Posted on Saturday, June 29, 2024

Career Category


Job Description


If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Senior Manager, Digital Customer Capabilities


What you will do

Let’s do this. Let’s change the world! In this vital role you will work as part of the Global Digital Customer Capabilities team to further define how digital can support and accelerate the commercial strategy. By working closely with cross-functional internal partners and keeping a pulse on external environment, this team will drive how digital capabilities can accelerate our growth and be implemented across the full brand planning framework as well as patient journey. As a Senior Manager, you'll play a pivotal role in shaping the future of our content web platforms. You'll work with a talented team of web developers, analysts, and specialists, overseeing the strategic direction, operational excellence, and continuous improvement of our digital presence. You'll be a trusted advisor to senior leadership, providing data-driven insights and recommendations to optimize user experience, enhance performance, and ensure alignment with evolving business objectives.

This role will be responsible for collaborating with internal clients & external vendors to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources, and budgets of website launches and updates.

  • Strategy & Roadmap:
    • Co-Lead the execution of the web strategy, aligning it with overall business goals and market trends.
    • Prioritize initiatives and define the roadmap for ongoing web development and optimization.
    • Conduct industry research, analyze data, and identify opportunities for innovation and improvement.
  • Team Leadership & Development:
    • Build and cultivate a high-performing team with a strong culture of collaboration and ownership.
    • Foster growth and development of direct reports, providing coaching, mentorship, and career guidance.
    • Delegate effectively and empower team members to take initiative and solve problems creatively.
  • Operational Excellence:
    • Establish and maintain efficient workflows and processes for web development, deployment, and maintenance.
    • Stakeholder in US & O-US content management systems (CMS), search engine optimization (SEO), and website analytics.
    • Drive continuous improvement through performance monitoring, A/B testing, and data-driven optimization.
  • Communication & Collaboration:
    • Clearly and concisely communicate web strategy, initiatives, and progress to stakeholders within the Market Affiliates across the organization.
    • Collaborate effectively with internal teams (e.g., marketing, product, DTI) to ensure alignment and seamless execution.
    • Build and maintain strong relationships with external vendors and partners.

This role reports to the Director, Global Digital Customer Capabilities. The Senior Manager position requires an experienced candidate with a blend of life science and technology background, superior cross-functional collaboration skills, commercial acumen, the ability to operate globally and locally, and very strong influencing skills.

General Leadership

As a leader in an organization that impacts the work and success of marketers

everywhere at Amgen, the incumbent:

  • Is responsible for leading and coaching for success

  • Works to attract, motivate, retain and develop talent and build a culture of high-performance teams

  • Promotes Amgen internally and externally as a great place to work

  • Fosters a climate that embraces Diversity & Inclusion (D&I)

  • Is accountable for his/her own compliance and also for the compliance of all individuals in his/her team and others across the Amgen Marketing and Access communities. As such, leads the way and leads by example by demonstrating full knowledge and commitment to all applicable policies.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.

Basic Qualifications

Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


Master’s degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


Bachelor’s degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


Associate’s Degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Preferred Qualifications

  • 5+ years of experience in web development, content management systems, and/or web operations.

  • Proven track record of success in leading and managing teams of technologists.

  • Strong understanding of SEO best practices and web analytics.

  • Excellent communication, presentation, and interpersonal skills.

  • Ability to think strategically, translate business goals into actionable plans, and drive results.

  • Experience working in a dynamic and fast-paced environment.

  • Passion for learning new technologies and staying ahead of the curve.

  • Experience managing between onshore/offshore development teams.

  • Familiarity with technical specifications and best practices for Web Accessibility, file sizes/types, image & video resolution

  • Experience operating in a regulated business environment and adhering to mandatory compliance requirements.

  • Pharmaceutical experience preferred.

  • Skilled in translating web requests and projects into timelines, tasks, and final deliverables

  • Strong project-management and communication skills.

  • Proactive and positive attitude with strong collaboration skills and team-focused mindset; prioritizing work and understand project requirements based on business impact/needs.

  • Ability to understand technically complex concepts and articulate to clients clearly.

  • Knowledge of internal organizational process and procedures

  • Excellent written, verbal and communication and presentation skills

  • Impeccable ethics and integrity and comfort operating in a highly regulated environment


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.


Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.


Salary Range

141,591.00 USD - 175,164.00 USD