DESCRIPTION

Are you excited to help public-sector organizations unlock mission outcomes in the cloud? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) for our Worldwide Public Sector - International Organizations (IO) team, supporting multilateral agencies, development banks and global education-focused institutions on their cloud transformation journeys. In this role you will guide customers through every stage of their cloud evolution, turning ambitious ideas into measurable results.

You will collaborate with customers, sales, solutions architects, and service teams to solve some of today’s most complex technology challenges. Acting as a single-threaded owner, you will scope work, set goals, allocate resources, track progress, and communicate clear, data-driven updates.

By earning trust across your customers' organization, you will uncover high-value cloud use cases, establish roadmaps, define success criteria, orchestrate advanced architectures, and stand up program-level governance. Ultimately, you will own the end-to-end customer cloud journey (technical, operational, organizational, and educational) and advise executives on what “good” looks like.

Note: This is a technical role that requires earning the AWS Solutions Architect Associate certification within your first 90 days of employment.

At AWS we value critical thinking, ownership, and a bias for action. You bring a cool head, strong technical depth, exemplary communication skills, and a passion for delivering a great customer experience.

Key job responsibilities
Working backward from the customer’s mission, you will:
• Value Realization: Accelerate measurable business outcomes through the adoption of AWS services, partner solutions, and proven best practices.
• Relationship Management: Earn trust with stakeholders at every level, from engineers to C-suite and governing bodies, becoming their advocate inside AWS.
• Enablement: Build cloud fluency via skills guilds, immersion days, experience-based accelerators, and curated training plans.
• Governance: Establish and mature operating models that respect the unique procurement, funding-cycle, and compliance requirements of intergovernmental organizations.
• Program Leadership: Define scope, schedules, and success metrics; manage risks; and maintain clear executive communications across multiple stakeholder tiers (technical, operational, and diplomatic).
• Technical Orchestration: Align sales, solutions architecture, and service teams to design and deliver secure, scalable cloud solutions, often spanning multiple regions for data-sovereignty or humanitarian response needs.

A day in the life
As part of a global community of Customer Solutions Managers, you will:
• Start the day reviewing program dashboards and preparing concise updates for customer and internal leadership.
• Meet with customer stakeholders to refine backlogs, unblock technical issues, and confirm next priorities.
• Facilitate a roadmap workshop with AWS specialists on topics such as modern data platforms or generative-AI adoption.
• Mentor a peer CSM on governance best practices, sharing artifacts and lessons learned.
• Wrap up by documenting risks, decisions, and action items in the customer’s shared tracker, ensuring transparent follow-through.

About the team
AWS Sales, Marketing & Global Services (SMGS) drives adoption and long-term growth for customers of every size, from start-ups to the world’s largest public-sector agencies. Within SMGS, the Customer Solutions Manager community sits at the intersection of strategy and execution, partnering with Solutions Architecture, Professional Services, Support, and AWS service teams to help customers build mission-critical workloads on AWS.

You will be supported by an inclusive culture that prizes work-life harmony, continuous learning, and career mobility. Whether you aspire to deepen your technical expertise or broaden your leadership scope, AWS provides the resources and mentorship to help you grow.

Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.