DESCRIPTION

The Supply Chain learning team is seeking a Business Process & Knowledge Program Manager to map critical business processes, collaborate with Science and Product teams on automation implementation, and develop scalable strategies.

The position focuses on two key areas: process mapping & automation and establishing robust knowledge management frameworks. This role will ensure the organization maintains its ability to understand, audit, and troubleshoot automated processes while preventing knowledge loss.


Key job responsibilities
- Execute the step by step mapping of critical supply chain processes for automation, partnering with Science and Product teams to develop and implement technical solutions.
- Design and execute comprehensive automation strategy and roadmap, ensuring alignment with business objectives and scalability requirements
- Establish and maintain knowledge management framework for automated processes, including documentation standards, training programs, and audit protocols
- Create and maintain standardized documentation and training materials to preserve organizational knowledge and enable effective problem-solving
- Manage multiple automation mapping projects simultaneously, coordinating resources and timelines across cross-functional teams
- Build and maintain partnerships with key stakeholders across Supply Chain, Technology, and Business teams to drive automation initiatives forward

About the team
The Supply Chain Learning team is a growing Learning & Development organization dedicated to supporting all North American (NA) Supply Chain teams. As a centralized team, we focus on comprehensive onboarding, continuous education, and effective content and knowledge management across the supply chain ecosystem. Our mission is to develop current and future leaders, equipping them with the skills and knowledge necessary to excel in their roles and drive innovation in Amazon's Supply Chain.