DESCRIPTION

At Amazon Worldwide Returns & ReCommerce (WWRR), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

WWRR owns the services and programs for FBA Sellers to choose how Amazon handles their customer returns and value recovery channels. As a Finance Manager, you will business partner with WWRR leadership to develop and implement the financial strategy to optimize returns management while improving Seller Experience and scaling profitable solutions. In this role, you will be responsible for establishing financial KPIs to measure program performance, conducting cost-benefit analyses, and identifying opportunities to improve operational efficiency. You will work closely with product managers, operations partners, program teams, legal, tech teams, and data engineers to build financial models that solve Seller pain points while driving sustainable growth.

Key job responsibilities
Strategic Program Finance Leadership:
- Develop and implement financial frameworks for FBA returns management and value recovery programs
- Lead financial modeling and analysis to optimize seller economics in returns processing
- Create scalable financial solutions for seller pain points in the returns ecosystem
- Drive alignment on financial strategy across

WWRR stakeholders Financial Analysis & Value Recovery:
- Design financial models to evaluate and optimize value recovery channels
- Conduct cost-benefit analyses of returns management programs and services
- Develop pricing strategies for FBA returns services
- Identify opportunities to improve financial outcomes in returns processing

Performance Analytics & Reporting:
- Establish and track financial KPIs for returns management and value recovery programs
- Build automated reporting systems for operational and financial metrics
- Conduct deep-dive analyses to identify efficiency opportunities
- Create financial dashboards for executive decision-making

Program Development & Scaling:
- Partner with product teams to translate financial insights into program improvements
- Lead financial assessment of new returns management services
- Develop scalable financial solutions for growing FBA seller base
- Guide investment decisions for returns processing infrastructure

Cross-functional Leadership:
- Collaborate with Operations, Product, Legal, and Tech teams on program implementation
- Drive financial planning discussions with multiple stakeholder groups
- Lead financial advisory for technical requirements and program specifications
- Build strong partnerships across WWRR organization

A day in the life
Business Focus
- Lead weekly business reviews with WWRR leadership
- Create financial models for new seller initiatives
- Partner with Operations on capacity and costs
- Analyze trends and forecast impacts using SQL/Excel

Strategic Work
- Build monthly business review materials
- Deep dive into program performance metrics
- Collaborate with Data Science on dashboards
- Review pricing strategies and fee structures

Field & Partnerships
- Visit returns centers to understand operations
- Meet cross-functionally with FBA, Tech, and Ops teams
- Present financial analyses to stakeholders
- Develop strategic recommendations for leadership