Operations Flex Manager, Operations
Amazon
DESCRIPTION
We are seeking an Operations Flex Manager (OFM) to provide leadership and technical expertise in one of our cleared Amazon data centers regions. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The role will function in a cross-team capacity, with the potential to execute variable accountabilities of Data Center Engineering Operations (DCEO), Program Management (PM), and Data Center Operations (DCO) as needed. The ideal candidate will have proficiency in electrical, mechanical, and IT systems as well as a strong background in industrial safety.
The OFM is a direct report of the Cluster Operations Leader and responsible to assist in the operation, planning and maintenance of all electrical / mechanical / IT infrastructure within the data center.
They will manage DCEO programs impacting mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes DAHUs, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment. They will also drive Quality Assurance / Quality Control efforts both internal to the organization as well as working with partner teams in this effort.
They will also be responsible for managing DCO Programs who triage and repair data center fiber optic cabling/systems and network hardware, troubleshoot network installation and configuration, coordinate remote hands for new capacity installations, resolve data center facility issues, coordinate remote hands and eyes for any data center network issues, and end of life work such as decommission cabling and network hardware as needed, as well as destruction. In addition they will be responsible for executing relevant programs and projects in their region as needed.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active Top Secret security clearance.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
• Execute ADC Operations vision and goals
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
• Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
• Effectively and efficiently manage the operations budget and expenditures
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required Service Level Agreements
• Manage internal and external Quality Assurance / Quality Control efforts
• Coordinate change management resources
• Provide weekly reports as required to leadership
• Maintain the on-call schedule coordinating absence and vacations
• Develop continuous improvement charters, scopes of work, plans, and schedules for continuous improvement initiatives/programs
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance
- Bachelor's degree in: engineering, an electrical or mechanical discipline, IT or software development discipline, or equivalent work experience
- 2+ years of leading a team of technical professionals in a 24x7 critical operations environment
PREFERRED QUALIFICATIONS
- 3+ years of experience with business process improvement tools, methods, and techniques
- 3+ years of experience in program or project management using metrics to define requirements and track program/project health
- Six Sigma Green/Black Belt, Lean, or PMP Certifications
- Data Center experience or an understanding of the electrical and mechanical systems involved in critical data center operations such as: feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, pumps, air handling units, and CRAC units
- Experience with system management tools and client/server environments. and an understanding of Linux or Unix systems administration, network and compute architecture, and cabling best practices
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.