Senior Product Manager-Tech, Device Sales and Customer Experience, NA Sales & Marketing
Amazon
DESCRIPTION
This Sr. PM-Tech will have responsibility for Amazon branded Devices' product detail pages. The detail page is an important part of the customer shopping journey, and plays a role in helping educate customers about our products, our broader portfolio, and our brand. The Sr. PM-Tech for this position will be responsible for initiatives to improve detail pages, from overall page layout and personalization experiments to delivering new features. They will own products across the entire software development lifecycle, from PR/FAQ phase through business requirements, partner with engineering during software development, and own A/B testing and analysis. This role requires the ability to Think Big and demonstrate Customer Obsession to translate insights about the shopping experience to a product roadmap. While not required, prior experience with software development teams is preferred. A successful candidate will be highly analytical, able to work effectively in a matrixed organization, and adept at working with engineering teams at synthesizing a variety of technologies and capabilities into products and applications that customers love.
Key job responsibilities
-Define a world-class online customer experience for Amazon devices; write working backwards docs to succinctly capture the envisioned customer benefit and functional requirements.
-Lead discussion and thinking with the highest-level stakeholders to push into testing new ideas. Lead cross-functional teams to deliver projects on time.
-Dive deep on emerging technologies, becoming the subject matter expert on relevant capabilities and application to devices use cases.
-Provide thought leadership with engineering on implementation.
-Pilot experiences; collect and report on data; iterate on the path towards full scale roll-out. Globalize proven features.
-Role is global in nature and will work with teams in other geographies.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.