Business Analyst, Selling Partner Support Experience
Amazon
DESCRIPTION
Our teams strive to make Amazon the best place for our Selling Partners to reach consumers, driven by the experience and support we provide them in growing their businesses locally and globally. We leverage technology including automation, self-service, associate tools, and machine learning to both prevent Seller, Vendor and Brand contacts based on knowledge obtained during our support interactions, and to handle those contacts with quality and efficiency. We hire the world’s brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to improve the Amazon customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity.
We are looking for a Business Analyst with expertise in data analytics skills, strong business acumen, an ownership mindset and ability to clearly communicate. In this role, you will leverage our data to drive efficiencies, provide key data-driven insights, enable new opportunities and innovate on behalf of business customers, in close partnership with business teams. You will manage and execute entire components of large projects from start to finish including data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations. You will also support building metrics and reporting on them to senior leadership.
A successful candidate will develop a strong understanding of our business and make data-driven conclusions to drive Selling Partner Support Expereince. They will be comfortable with ambiguity while working in a fast-paced dynamic environment. They will also continuously learn new systems, tools, and industry best practices to help design new tools that help our team automate, and accelerate analytics.
Key job responsibilities
• Oversee business and finance reporting and analytics
• Understand input drivers and validate integrity of the reporting to influence strategic decision-making and planning
• Build and drive planning, forecasting, and reporting models
• Generate actionable insights through the development of metrics, dashboards and deep dive analyses
• Communicate data (both written and verbal) in a clear, concise, and unambiguous manner
• Influence critical business decisions with data
BASIC QUALIFICATIONS
- 3+ years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience with SQL
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience in Excel (including VBA, pivot tables, array functions etc) and data visualization tools such as Tableau
PREFERRED QUALIFICATIONS
- MBA or Masters in Business, Economics, Mathematics or Statistics
- Expert-level knowledge of SQL
- Strong interpersonal, written, and oral communication skills
- Advanced financial modeling & analytical skills
- Superior attention to detail
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.