Senior Program Manager, AMXL - Special Programs & Pilots
Amazon
DESCRIPTION
The Senior Program Manager for AMXL New Programs & Pilots will own the creation, scaling, and optimization of new programs within AMXL that continue to increase value proposition. This role will conduct industry research, identify opportunities, and work with cross-functional stakeholders and teams to launch new program initiatives for AMXL. This role requires inventing complex ideas, project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Successful cross-team coordination, project management and executive presentation skills are essential. This role will require thinking outside the box and creating programs that fully integrate and improve on AMXL existing operations and the ability to navigate ambiguity and set metrics and standards as well as organizational integration for new programs
Key job responsibilities
- Manage full lifecycle of cross-functional programs with considerable impact across multiple organizations
- Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data and drive quantifiable improvements
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
- Identify and mitigate risks (before they become roadblocks)
- Work with program managers, business leaders and executive team influence critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers
- Create, communicate, and manage budget for projects
- Up to 30% travel required
About the team
AMXL fulfills and delivers large packages over 50 lbs. that have an average sales price of over $320 making them highly sensitive customer purchases. In order to ensure an excellent customer experience, this team owns the entire end-to-end operation standard spanning supply chain, fulfillment, middle mile, and last mile. Given the nature of the business, the AMXL network has distinct problem statements that require single threaded, end-to-end ownership to ensure we are optimizing for our customers and associates consistently.
BASIC QUALIFICATIONS
- Experience using data and metrics to determine and drive improvements
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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