Technical Infrastructure Program Manager, IT Services
Amazon
DESCRIPTION
Who we are
The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon’s corporate campus & building infrastructure worldwide. Everything from deploying and maintaining the wired and wireless networking to Printers, to the AV systems in our conference rooms. Where there’s technology at play in these buildings, CIS is responsible for keeping it healthy and running for our customers. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.
What is the role
This role requires a builder, someone who can innovate and improve on our technology deployment processes, helping us scale our delivery with the growth and expansion of Amazon. We interact with many teams in Amazon to ensure our customers requirements are delivered. Experience in program and portfolio management will be critical to this role as you will be coordinating your teams delivery with these partners.
The candidate will be an experienced Technical Infrastructure Program Manager who has worked in IT Deployments, Operations or Engineering team as part of a large organization. They have managed infrastructure deployments, through the lifecycle (build, deploy, maintain, improve and deprecate). You should have experience working globally, with strong IT infrastructure knowledge and background.
With multiple teams and customer segments across these regions, this role requires a leader who is skilled in customer engagement, understands inverted leadership and will support their team to solve problems, delivering infrastructure solutions that met our customers’ demands on time, all the time.
This is an excellent opportunity to join Amazon’s world class technical team who are delivering some of the largest deployment, expansion and integration projects in the world.
What will you do
As a Technical Infrastructure Program Manager for the Office Infrastructure Deployments (OID) team in Corporate Infrastructure Services, you will help define the deployment KPIs and establish the mechanisms to measure, monitor and alert on deviations from the agreed targets. You will drive accountability for performance and quality for global infrastructure deployments through regular (WBR/MBR/QBR) reviews, escalating when necessary. You will act as a point of escalation for senior leaders to share feedback that drives change. This role is transformational, playing the key role in maturing and improving the infrastructure deployment services our customers rely on worldwide. You will drive a commitment to quality within the infrastructure deployment organization, ensuring the processes deliver the intended outcomes the first time. As part of this role, you will be a force multiplier to drive improvements and efficiencies in our deployment processes, reducing engineering effort globally. You will enhance our demand and capacity tracking mechanisms and reporting. You will build mechanisms for scheduling work that comes from our partners that ensures we can deliver at scale and eliminate scheduling bottlenecks.
This role’s scope is global across all Amazon corporate infrastructure.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
• 7+ years’ experience in program or project management at global scale with cross-functional teams
• 3+ years’ experience working with data center or corporate infrastructure and / or operations
• Fundamental understanding of IT Infrastructure (networking, systems, services)
• Bachelor degree in a Computer Science, Information Technology Management or equivalent professional experience (7+ years’ experience in an IT organization)
• The ability to work independently and self-motivate in a rapidly changing environment
• Perform IT Optimization assessments and process improvements aligned to best practices and ITIL
• Experience driving service improvements using data and metrics to drive improvements
PREFERRED QUALIFICATIONS
• ITL v3/4 Practitioner
• Experience driving the design, implementation and adoption of ITIL across an Enterprise IT team
• PMP Certification or equivalent
• Process improvement skills (Lean, Kaizen, Gemba)
• Experience with ServiceNow and analytic tools such as Quicksight and Tableau
• Root cause analysis and complex problem-solving skills
• A passion for delivering results and building trust with internal and external stakeholders
• Experience prioritizing demands, scoping large efforts and negotiating timelines
• Excellent written and verbal communication skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.