DESCRIPTION

We are looking for a Senior Technical Program Manager at Ring.

The role will be a part of the eCommerce & Customer Engagement team. The team powers Ring’s direct-to-consumer (DTC) selling programs and customer engagement initiatives. These products and services include Ring.com in the US and for other marketplaces, our 24/7 storefront; recommendations and personalization powered by LLMs, generative AI, and machine learning; Ring Help; and centralized MarTech communications tools. Our charter is to deliver exceptional digital experiences to current and future neighbors across the customer lifecycle.

This role is high visibility given the strategic importance of the products/services under its purview. The role will work cross-functionally: with technical product managers, software development engineers and managers, analytics, Legal, Finance, etc.

The ideal candidate will work cross-functionally and be capable of sorting through priorities, diving deep into details and championing engineering best practices in an unstructured environment. You will work to evaluate new technologies and manage the development all the way to productization. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. This leader will facilitate the development of detailed project plans and timelines, ensure technical teams are delivering to the customer requirements, and drive leadership alignment and communication of our progress across teams. We are looking for leaders who like to solve problems, and remove obstacles. We have a team culture that encourages innovation, and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. You can prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, and can handle multiple competing priorities in a fast-paced environment. You will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.

Key job responsibilities
* Own successful delivery of large, impactful, and highly cross-functional program initiatives while simultaneously tracking a set of smaller projects.
* Develop and maintain strong working relationships with technical and non-technical teams.
* Scope, plan, implement, and deliver programs while collaborating with Product Managers, business owners and leadership to align with strategic vision and goals
* Establish metrics and regular reporting mechanisms for measuring project success criteria, and support deep dive assessments and ad-hoc data analysis requests.
* Identify trends and insights.
* Manage software systems migrations that improve our tech stacks and customer experiences.
* Communicate plans, status, and critical issues clearly and effectively.
* Support strategy and roadmap that includes features, capabilities, data pipelines, and APIs.
* Prioritize and direct development efforts and actively run sprints, backlog grooming, and trade-off discussions.
* Ensure the integrity of customer data and platform security, and ensure compliance with Information Security policy and practices.

About the team
The role will be a part of the eCommerce & Customer Engagement team. The team powers Ring’s direct-to-consumer (DTC) selling programs and customer engagement initiatives. These products and services include Ring.com in the US and for other marketplaces, our 24/7 storefront; recommendations and personalization powered by LLMs, generative AI, and machine learning; Ring Help; and centralized MarTech communications tools. Our charter is to deliver exceptional digital experiences to current and future neighbors across the customer lifecycle.