DESCRIPTION

The AWS Marketing Customer Experience team is seeking a highly skilled Technical Program Manager who will own the full program responsibilities for
cross-functional technology projects delivering high quality results. They will partner with product leaders and technical managers to secure resources, scope engineering efforts, set project priorities, milestones, and drive delivery to meet deadlines and program goals. They will raise the bar in the effectiveness and efficiency of our technology delivery.

Key job responsibilities
• Convert business requirements into a form that is detailed enough for a technical team to implement, and to coordinate the design, development, testing and deployment of features into production across multiple technical teams.
• Create and track roadmap project milestones, risks and dependencies, and to describe, own and prioritize all technical requirements associated with delivery.
• Facilitate discussions between requestor(s), development team(s) that would be affected, and the product manager for that area, if one exists to simplify and distill complex business needs into actionable product and development requirements.
• Represent your team’s systems to customers and other teams (technical and non-technical).
• Provide regular business updates that are clear and concise to your leadership/management team.


About the team
We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient and personalized human-centric design and expression. We serve as the trusted voice of the AWS customer and operate with a commitment to understand our customer needs and empower seamless interactions, driving trust, delight, and cohesion across all channels. Our team's technical services are used internally across many different teams in AWS and externally by millions of AWS customers.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.