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Principal Product Manager, Sustainability and Cost of Returns



Memphis, TN, USA
Posted on Tuesday, July 2, 2024


Want to work in a start-up environment with the resources of Amazon behind you? Do you want to have direct and immediate impact on millions of customers every day? In this role, you will be a leader with massive impact. If you are a self-starter, enjoy building large scale distributed and orchestration systems, and are intrigued by ambiguous problems, look no further.
The Returns and ReCommerce team is building the next generation of products and services that will fuel future growth of Amazon's Returns platform, reduce costs and optimize Returns yield, and drive sustainable solutions across the space. Our team is driving innovations in developing and integrating new technology platforms and supporting international expansion at massive scale. This is a chance to be part of making history.
Our org is looking to hire an experienced leader to join as Principal Product Manager on our team. You will be a natural self-starter who is comfortable supporting large, complex cross functional initiatives and will have a true hands-on approach, strong product sense and analytical skills, and be an effective communicator.

Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership. This role requires comfort in ambiguous situations and maintaining a high bar in a high pressure, dynamic environment. Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential.

Key job responsibilities
• Document and track progress against product/program launch milestones, highlight blockers, track risks & issues as well as path to green or mitigation plans; Report progress for weekly, monthly, quarterly, and annual business reviews.
• Partner with product team on product development lifecycle through key stages; PRFAQ, BRD, Pilot, GTM, Launch.
• Support process improvements by suggesting metrics to measure overall team performance, efficiency, and workload.
• Write business (MBR, OP) documents and global reporting of metrics and insights.
• Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.
• Analyze and solve business problems at their root, stepping back to understand the broader context.
• Lead on-the-ground testing lead on pilots.
• Identify, prioritize and communicate key areas for service and business improvement along the key metrics.
• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.
• Collaborating with global stakeholders in other regions to define requirements that support international use cases.
• Create or optimize cross-org structures and mechanisms to accelerate progress.