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Sr. Software Development Engineer, Customer Returns



Software Engineering, Customer Service
Bellevue, WA, USA
Posted on Tuesday, July 2, 2024


Join us in Seattle as we innovate on behalf of our customers in Amazon's fastest growing market: India and emerging markets. Come along for the ride as we tackle new kinds of challenges across the entire Amazon stack in one of the most complex and dynamic places on earth. Work with us as we bring our inventions to the world, transforming the lives of consumers and sellers in emerging markets across the globe.
With a population of 1.3B, more people are getting online for the very first time in India than anywhere else — 6M every month, with 600M (46%) already connected. It's the world's fastest growing e-commerce market, and one of the largest consumer markets in the world. Most of our new customers are from smaller, hard-to-reach places across the country. Mapping is unreliable. Packages cannot be left on doorsteps. Mobile phones dominate. A multitude of languages are spoken. Most people don't have credit cards. Many need help buying online for the first time.

By encountering these types of challenges sooner and more often than other markets, we are pioneering innovative products and services that are impacting Amazon customers the world over. As a part of Customer Returns team, we focus towards improving the return journey for the customers, having a low-latency Amazon app, identifying/curbing return policy misusers, and keeping the operations sustainable. Whether we're employing ML or AI, building a new React-based front-end, or coordinating a dozen different parts of the Amazon ecosystem to drive a new initiative, exciting challenges abound.