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Program Manager, ProServe , WWFE - Technical Role Enablement



IT, Operations
Arlington, VA, USA
Posted on Tuesday, July 2, 2024


At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking a highly analytical and resourceful Program Manager to support enablement efforts globally for the ProServe Global Sales Teams. This role sits within World Wide Field Enablement and is aligned to support our ProServe Sellers - Customer Practice Managers and Customer Delivery Architects. In this role you will manage and oversee key programs that impact a global sales audience of 1,000+ team members. 25 – 35% of your time will be spent influencing the decision making and business strategies to build impactful enablement programs to scale. The role will require quickly learning operations to grasp the big picture in order to develop metrics, strategies and processes. As part of this you will need to communicate clearly and succinctly with business leaders to influence decisions with data that will drive our program focus. You will be working closely with a number of stakeholders including the ProServe Strategy and Operations team, the ProServe Business Development Team, Global Services enablement teams, WWSO SMEs and geo enablement leads in WWFE. You will use these relationships to understand the challenges in ProServe Sales and build a network of SMEs to build the strategy and execute on enablement programs. The programs this role builds will correlate directly to business and operational outcomes and identify opportunity to streamline the processes of the ProServe Sales teams. This role also will thrive if they have a passion for learning the technical nature of our business as ProServe Sellers are technical consultants. The first priority project for this role will be to support the global H2 enablement plan for Industry Enablement and the AWS Way of Selling.

If you are a person who enjoys operating in a dynamic, fast changing environment and are able to process complex and, at times, ambiguous data, identifying and addressing key risks and helping ProServe to develop efficient customer centric solutions then this is the role for you. Given the nature of this initiative, you will have to venture into an unestablished territory and educate your business partners to succeed in this new space.

Key job responsibilities
This position requires a broad set of skills to be successful, that range from high level strategic thinking and effective communication to deep-dive analytical problem solving. Specifically:

1. Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions
2. Own and develop programs from start to finish with cross-functional projects and difficult goals which impact to a global audience
3. Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas
4. Design metrics and business review documents guiding the ProServe enablement team through to execution
5. Draft and present key documents to leadership, taking an idea from inception to implementation
6. Understanding of consulting services in technical nature and support ProServe with positioning offerings in a consultative way.