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Sr. Product Manager - Tech, AWS Marketing, Customer Channel Technology



Marketing & Communications, IT, Product, Customer Service
Multiple locations · Austin, TX, USA · Texas, USA
Posted on Tuesday, July 2, 2024


The Customer Channels Technology (CCTech) team at AWS is responsible for providing customer-centric marketing technology solutions. Our vision is to deliver unparalleled, unified customer experiences across channels, enabling global growth. The team's mission is to provide integrated, personalized experiences that help customers easily explore AWS services and find tailored solutions. Key tenets include optimizing for customer experience, building unique solutions, simplifying the tech stack, embracing fast MVPs, and promoting self-service. The team focuses on four pillars: Integration, Personalization, Optimization, and Automation.

We are looking for an experienced Senior Product Manager- Tech (PMT) to lead the migration and consolidation of our marketing technology stack. In this role, you will be responsible for identifying and transitioning disparate marketing tools and use cases onto an integrated, enterprise-level platform. Your key objectives will be to simplify our overall technology landscape and reduce operational complexity while continuing to support personalized, cross-channel customer experiences. You will work closely with cross-functional teams to define the migration roadmap, oversee the implementation, and ensure a seamless transition that aligns with our core tenets around optimization, personalization, and automation.

The Sr. PMT will be responsible for managing the lifecycle of products with significant impact. They will own and define the product strategy, feature design, technology approach, and roadmap priorities. They influence the strategic direction for both business and technology across the engineering organization. Their work spans tactical execution to strategic vision and planning. They drive alignment across stakeholders, make trade-off decisions, mentor others, and perform PMT assessments. A Sr. PMT has a strong technical understanding to assess technology impacts, recognize complex designs, evaluate emerging technologies, and ensure solutions meet scalability and innovation needs.

Our environment is fast-paced. The ideal candidate will be a self-starter, endlessly curious, detail-oriented and highly organized. Strong communication skills (both oral and written) are critical.

Key job responsibilities
* You define product vision, strategy, and roadmap.
* Partner with Engineering, User Experience, Personalization, Product Marketing, and other teams to align on a vision and execute on it.
* You execute on the roadmap independently as a product owner, and through other Product Managers as needed.
* You collaborate with engineering and business intelligence to deliver results.
* You understand the technology behind what you build, and how it impacts the customer experience.
* You roll-up your sleeves and do your own deep dives into data and research.
* You help raise the bar on product management across the organization.

About the team
The Customer Channels Technology delivers integrated and personalized experiences across our inbound and outbound channels, so customers can easily explore AWS services, and find solutions tailored to their needs. Through our interconnected technology solutions, we will increase customer delight, streamline stakeholder operations, and drive accelerated revenue growth.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.