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Sr. Program Manager, Delivery Packaging ,



Memphis, TN, USA
Posted on Monday, July 1, 2024


How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? The Sub-Same Day (SSD) team is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations.

Your robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long-term roadmaps will help develop new innovations.

This role will play a critical role in the future strategy for the same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, and the ability to design sustainable solutions and influence stakeholders.

This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes to influence the team in a direction.

Cross-team coordination, project management and executive presentation skills are essential.

This role can be located in Bellevue or Nashville corporate offices.

The Sr. Program Manager will also demonstrate:
• Confidence operating in a highly ambiguous and iterative business space.
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• The ability to independently own and drive strategic communications (e.g., decision narratives, investment proposals) with senior leaders and executives.
• Capability to communicate with technical stakeholders.
• Ability to think strategically and execute methodically.
• Ability to work in a fast-paced environment where continuous innovation is desired.
• Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
• Ability to clearly communicate data insights to others.
• Lead expansion of a program across business lines, including defining strategy and fully owning program and roadmap for expansion.

Key job responsibilities
• Drive innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.
• Influence the end -to-end fulfillment process (quality and cost).
• Partner with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024 variable cost and quality goals.
• Gather and analyze data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams.
• Analyze and solving operational barriers with a focus on understanding root causes and driving forward opportunities.
• Develop Amazon best practices for internal operations.
• Leverage analytics to support the future state of the business.
• Have solid understanding of under the roof/on the road operational processes and the financial tradeoffs and technical requirements associated with implementing change.

A day in the life
This PM will be responsible for driving recommendations to optimize and integrate new packaging solutions for SSD Grocery. They will work through product design/development, supply chain, and category procurement for scalability of solutions. They will work with partner teams under the roof/ on the road for integration and delivery of solutions. Key tenants of this role include being customer obsessed over customer experience, cost optimization and process improvement. This includes working with and through key stakeholders including Category Procurement, Supply Chain, Safety, Finance, Tech, Delivery Experience and Operations.

About the team
The Sub-Same Day (SSD) team is one of the most exciting places at Amazon! We are the speed of the business, dealing with innovation, design and sustainability in delivering to delight our customers.