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Sr. Site Reliability Engineer - Incident management

Aetna

Aetna

Software Engineering
North Aurora, IL, USA
Posted on Tuesday, July 9, 2024

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Incident team is responsible for improving CVS DDAT incident response while maximizing learning from incidents. Our focus is on helping all data engineers feel confident when they are on-call and improving communication to efficiently resolve incidents and build trust in our brand. We partner closely with teams to drive a holistic incident management strategy and share learnings to help our business continuously improve.

About the Role

This engineering role is on a nascent engineering team. The team is responsible for products that touch many areas of engineering organizations at CVS DDAT, so applicants will need to excel at collaboration, have product-focused mindsets, and be comfortable iterating in an agile manner towards solutions.

In this role, you can expect to:
• Be responsible for and drive incident management capabilities and culture
• Contribute to incident command on-call
• Build technical skills and relationships within a team of engineers and SREs
• Learn, teach, and collaborate cross functionally

You may be a good fit for our team if:
• Professional experience with incident management in cloud environments
• Enjoy working on a variety of scopes spanning software engineering, cloud platform, and SRE
• Worked to drive efficiency improvements of software at scale
• Experience collaborating cross functionally to deliver engineering culture change
• Worked on infrastructure teams in customer-centric and agile organizations with empathy and compassion
• Worked with SaaS or another type of managed software offering
• Expertise in one or more of the major public clouds

Required Qualifications

  • 3+ years’ professional experience with incident management in cloud environments

  • 3+ years’ experience working on infrastructure teams in customer-centric and agile organizations

  • 3+ years’ experience working with SaaS or another type of managed software offering (can you provide specific other managed software offerings?)

    3+ years’ experience in one or more of the major public clouds (GCP or AWS strongly preferred)

Preferred Qualifications:

  • Master's degree in computer science, Engineering, or a related technical field.
  • Prior experience working with large scale web-based Java architectures and JVM configuration.
  • Professional certifications in cloud platforms, monitoring tools, or related technologies.
  • Previous experience working on a large-scale ecommerce platform GCP.
  • Enjoy working on a variety of scopes spanning software engineering, cloud infrastructure.
  • Experience collaborating cross functionally to deliver engineering culture change.

Education:

Bachelors degree in IT or relevant field; or equivalent experience

Pay Range

The typical pay range for this role is:

$97,335.00 – $201,900.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/09/2024

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