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Associate Product Owner (Business Analyst)



IT, Product
North Chicago, IL, USA
Posted on Tuesday, July 9, 2024

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Our Business Technology Solutions (BTS) team shapes the digital transformation accelerating the future of medicine at AbbVie—and we do it together, asking bold questions and taking on tough challenges through deep, honest collaboration. In the role of Associate Product Owner, you will join a diverse, enterprise team that invests in your customized career growth and uses technology and data to positively impact people’s lives.

As an Associate Product Owner you are part of Employee Experience team. This team is focused on enhancing productivity with friction-free processes, quick answers to common questions, and simple task automations – creating the flexibility, space, and time for colleagues to work on what matters most – discovering and delivering solutions that address complex health issues.

Our organization is delivering AI-powered chatbot that will measurably improve employee productivity for our 50,000+ employees worldwide. In this role, you will be working with cross functional areas to define use cases, prioritize value, and design solutions to extend an AI-powered chatbot, and ensure the final product delights our employees. In this role, you will get the chance to work with a wide variety of stakeholders from BTS and the line-of-business functions that BTS supports.

Job Description

In this role you’ll be responsible for:

  • Business Case Development and Value Mapping: Collaborate with Product Owner, stakeholders, UX design, and the team to create user requirements and user stories. Prioritize backlog based on value and urgency under the direction of the Product Owner. Align and partner with business areas and IT departments. Map end to end process and create improvement opportunities with cost savings or avoidance, productivity improvements, or revenue generating business benefits.
  • Agile Software Lifecycle: Build exceptional user experience and make cross functional support quick and easy with AI chatbot. As part of the agile team, you write requirements and user stories. Collaborate with developers, designers, and various stakeholders to build features that meet the requirements. Conduct testing to ensure the system is working as designed and fit for purpose. Develop test plans and drive end-user and stakeholder alignment.
  • Stakeholder Management: Develop strong cross functional business relationships and integrate activities with other organizations and cross functional teams to ensure successful implementation and support of project efforts. Lead workshops, brainstorming sessions, and meetings. Collaborate across various business and IT organizations to ensure systems are fit-for-purpose, meet the requirements, and technical standards of IT delivery.
  • Change Management: Serve as point of contact to stakeholders, gathering feedback and incorporating it into product development. Expose business users to features early and often. Create training materials, conduct training, and build awareness of the new features and its capabilities through various channels.
  • Continuous Improvement: Analyze user feedback, user research, chatbot data, and input from cross-functional stakeholders to find insights and recommend product improvements. Apply business and technology knowledge to identify use cases in various domains and make recommendations to simplify complex work processes.

Tools and skills you will use in this role:

  • JIRA and ServiceNow for Software Lifecycle
  • Mural or similar for leading workshops and business case development
  • Miro, Visio, or similar for process mapping
  • Elevated Microsoft Office skills – PowerPoint, Word, Excel, Forms, Stream
  • Prompt engineering skills using Generative AI tools and experience building conversational design
  • Video training development (micro training via PowerPoint video recording or similar)
  • Power Automate and similar no code/low code tools for building workflows
  • Power BI or Spotfire or similar analytics tools for visualizing data
  • Good documentation and best practices for agile software lifecycle
  • Clear interpersonal communication, proofreading, editing, and formatting


Experiences that make you a strong candidate for this role:


  • Bachelor’s Degree with 6 years of experience, or Masters with 5 years of experience, or a PhD
  • Agile methodologies, scrum, and Kanban frameworks experience
  • Business case development, value mapping, and user stories development in enterprise environment/systems
  • Demonstrated experience in creating and executing data driven, risk-based test strategies
  • Experience mapping current and future processes using digital tools
  • Experience working in a complex, cross functional teams
  • Demonstrated excellent analytic, judgment and consultative capabilities
  • Strong written, visual, and verbal communication skills, including the ability to work with both IT staff and business
  • Demonstrates a genuine passion for enhancing user experience


  • Work experience in the pharmaceutical industry
  • Knowledge & experience in AI-Systems and/or chatbots
  • Prior experience working with UX design teams & conversational design interfaces is a bonus
  • Experience with Nexthink, ServiceNow, Microsoft PowerApps
  • Experience with IT, HR, Finance, and Procurement enterprise systems
  • Experience working on projects with RPA/automations
  • Experience working with API integrations of various enterprise systems

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is a considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.